martoto Privacy Policy – Indonesia User Data Protection
This Privacy Policy explains how martoto collects, uses, stores, and protects the personal data of users in Indonesia. We are committed to handling your information transparently and responsibly.
Last updated: 2025. Applies to all users accessing the martoto service.
1. Data We Collect
martoto collects several types of personal data necessary to operate the service safely and effectively. The types of data collected include account information such as your full name, email address, phone number, and date of birth, which you provide during registration.
In addition to account information, we also collect device and browser data, including IP address, browser type, operating system, and session data obtained automatically when you access the platform via mobile or desktop. This information is used to ensure technical compatibility and session security.
For financial transaction purposes, we collect data related to payment methods in IDR (Rupiah), such as the account holder's name, bank account or digital wallet number, and transaction history. We do not store credit card numbers directly — all payment processing is handled through verified third-party payment gateways.
Usage data such as pages visited, features accessed, session duration, and game preferences are also collected to improve the user experience and the overall quality of the platform's service.
2. Purpose of Data Use
Data collected by martoto is used solely for platform operational purposes and service improvement. Primary purposes include processing account registrations, identity verification, managing deposit and withdrawal transactions in IDR, and responding to customer support inquiries.
Usage data and preferences are used to personalize your experience on the platform — such as displaying relevant game category recommendations or adjusting the layout based on the device you are using. This information is not used to make automated decisions that negatively affect users without human review.
martoto also uses data for security purposes, including detecting suspicious activity, preventing fraud, and ensuring that each account is only used by its rightful owner. Usage pattern analysis is conducted in aggregate and anonymized form for system improvement purposes, not for tracking specific individuals.
In some cases, we may use your email address to send important notifications regarding your account, policy changes, or transaction information. Users can manage their notification preferences through their account settings.
3. Cookies & & Tracking Technologies
The martoto platform uses cookies and similar technologies to ensure the basic functions of the website operate correctly. Functional cookies are used to store user session preferences, such as login status and display settings, so users do not need to log in again every time they open a new page.
Analytics cookies are used to understand how users interact with pages on the platform — which pages are visited most frequently, where users drop off, and how navigation is generally performed. This data is anonymized and used solely for content optimization and platform performance.
Users can manage or disable cookies through their browser settings. Please note that disabling functional cookies may affect how the platform operates, including login functionality and preference storage. Some features may not work optimally without cookies enabled.
4. & Data Storage & Security
martoto applies reasonable technical and organizational measures to protect users' personal data from unauthorized access, loss, or accidental disclosure. All sensitive data is stored in systems protected by industry-standard encryption.
User data is retained for as long as the account is actively used. After an account is closed at the user's request, data will be deleted or anonymized within a reasonable timeframe in accordance with the applicable retention policy — unless it is required to fulfill legal obligations or resolve active disputes.
In the event of a security incident that significantly affects user data, martoto will take immediate remediation action and notify affected users via their registered email or a platform notification within a timeframe appropriate to the situation.
Access to user data is restricted to personnel who require the information to carry out legitimate operational duties. All parties with access are bound by strict confidentiality obligations.
5. Sharing Data with Third Parties
martoto does not sell, rent, or trade users' personal data to third parties for marketing purposes. User data is only shared with partners that directly support the operation of the service, such as local Indonesian payment gateway providers, cloud infrastructure providers, and internal analytics teams.
Any third party that receives data as part of an operational arrangement is required to be bound by a confidentiality agreement and is only permitted to use that data for the purposes explicitly stated in the contract. They are not permitted to use the data for any purpose outside the scope of the arrangement.
In certain situations, we may be required to disclose data to legal authorities in Indonesia pursuant to a court order or other official request. In such cases, martoto will take reasonable steps to protect user rights to the extent permitted by law.
6. User Rights Over Personal Data
Every user has the right to access the personal data they have provided to martoto. Data access requests can be submitted through the customer support channel, and our team will respond within a reasonable timeframe in accordance with applicable procedures.
Users also have the right to update or correct inaccurate information through the account settings page. If the data that needs to be updated cannot be changed independently, users can contact customer support for further assistance.
Users have the right to submit a request for the deletion of their personal data, unless that data is still required to fulfill legal obligations or resolve ongoing claims. Deletion requests will be processed in accordance with the applicable data retention policy and relevant legal requirements.
7. Policy Changes & How to Contact Us
martoto reserves the right to update this Privacy Policy at any time to reflect changes in services, technology, or applicable legal requirements. Any significant changes will be communicated via the platform or registered email before taking effect. Users are encouraged to review this policy periodically.
If you have questions, concerns, or wish to submit a request regarding your personal data, please contact the martoto support team by email: [email protected]. You can also visit the FAQ to find answers to the most frequently asked questions without needing to log in first.
Questions About Your Data?
The martoto support team is ready to help you understand how your personal data is managed or to process privacy-related requests. Reach out to us at any time or visit the FAQ page for more information.